Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Partner Technical Consultant (PTC’s) cultivates the Microsoft Partner relationship by facilitating the delivery of technical consultation services to enable our partners.
The PTC focus on supporting technical presales and deployment scenarios, driving skills transfer / enablement and adoption of Microsoft products and solutions to help with the partner business.
Primary Responsibility and Tasks :
It is designed for partners who wish to attain an initial understanding of a Priority Scenario, to expand their capabilities, and to incorporate new Technical Scenarios.
Starter Consultations are not associated with an active customer engagement, but rather, increase a partner’s ability to capture opportunities to build, sell or deploy new cloud solutions.
This includes architecture planning and design guidance, best practices and deployment guidance, product references and documentation.
A Deployment Consultation provides deployment guidance to help partner deploy the solution and to shadow the deployment and provide best practices, helping remove deployment blockers through recommended architecture guidance.
These solutions can be tied to a specific focus, such as security practices optimization, or where products require custom settings or configurations.
Advanced Consultations can include technical documentation, customized demos, code samples, complex automation guidance, solution scaling advice and technical resources for customized reporting and monitoring scenarios.
Technical Qualifications :
Any other language as German, Spanish, Italian, Russian , Portuguese would be a plus.
Previous experience in a consulting position helpful.