Your day to day :
This role will be responsible for implementing and deploying the Continual Service Improvement framework in Technology Shared Services Centre Romania as well as for identifying, managing to completion and controlling the continual service improvement opportunities.
To positively influence the on-going development of TSSC approach to Continuous Service Improvement through the implementation of appropriate Lean, and 6-Ssigma strategies which foster a culture of continuous improvement at all levels of the centre.
Drive employee engagement through increasing their capability to identify and deliver improvements to move from Good to Great .
Continually align the services to the changing business needs through the analysis of data, identification of improvement opportunities and implementing improvements.
To support and shape the delivery of relevant project & programme initiatives
To participate as a member of relevant Steer Co’s
To ensure that implementation and benefits realisation is managed as per the operational requirement.
With these activities, you will have a great impact on our business :
Manage improvement project pipeline, prepare business case and manage improvement initiatives across TSSR
Set up and lead 6-sigma projects, coach others
Establish Continuous Improvement community
Benchmark performance within the industry
Perform regular improvement activity review meetings at various organisational levels
Deliver Six Sigma and Lean trainings to the organisation
Continuously improve the TSSC Continual Improvement framework through regular alignment with the CI leads in the other centers
Ensure CI concepts are embedded in the quality management system
Regularly track the benefits produced by the CSI initiatives
Identify, mitigate and escalate risks which could affect the efficiency targets achievement
Network & contribute to methodology, standards, KPI development, Best Practice, Internal communications (in TSSR & across TSSCs) with 6 sigma community across TSSCs
With these skills, you are a great candidate :
Strong customer focus and orientation to customer needs
Influencing and stakeholder engagement skills
Must be an inspirational and enthusiastic communicator
Training and coaching skills
Understanding and energising others
Focus on Results
Analytical and flexible thinking
Extensive experience of Continuous Improvement delivery
Able to communicate effectively at all levels of the business and influence senior stake holders
Knowledge of Business Process Re-engineering principles
Provides motivation, coaching, and recognition to the team members, as needed
Must have set up or driven LEAN / Six Sigma discipline and driven targets in IT Industry / domain
Must have worked in matrix organization
6-sigma Green Belt, with minimum 3years of project experience
ITIL V3 certified and practical experience
Fluent in English
Medium level financial understanding and capability to track financial performance indicators
Sounds like the perfect job? We’ve got even more to offer :
Certification in Black Belt
In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation Take time off when you need it, we trust you!
Sounds interesting? Apply!