This job is a job position for the DutchVirtual Ops Tech Support (VOTS) Tier I team. VOTS team is in charge of assisting VCS employees and new hires during onboarding process and of reducing the overall IT traffic that flows to the Global IT Helpdesk.
Among the type of contacts that a VOTS member can handle are first connection support, self-service walk through, New Hire questions, CSOS, Software / computer education, VPN, Gemalto tokens, Softphone related questions, and escalation to Helpdesk.
VOTS Tier I members escalate calls to Tier 2 support who currently provides a dedicated escalation format to T1 and leadership, with the ability to deep dive VCS specific issues including CSOS troubleshooting / replacement.
These escalations are sent via TT to the tier 2 team for further review. The role includes paid training, leadership opportunities, and dedicated resources to support your ongoing growth and development.
Dutch Virtual Operations Tech Support I is open from 06 : 00 to 00 : 00 CET. Being able to work an assigned schedule that falls within our operating hours is required and expected.
Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change based upon business need there may be mandatory overtime.
Working hours for all staff increase substantially during our peak season. In order to support our customers, vacation requests are not granted during our peak season.
You may also be required to work on any / all major holidays.