The Service Desk Language Trainer is responsible for the development and delivery of language training courses to Service Desk agents in German and English Languages.
Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment, and courseware resources to deliver the training.
Roles & Responsibilities :
Deliver monthly Language, Voice and Accent classroom / virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
Report and track training effectiveness
Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Delivers basic e-learning, web-based, and classroom curriculum.
Delivers course materials within a strict yet ever changing timeline set by the business units.
Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units.
Strong class presentation, training facilitation, and management skills.
Proficient in MS Excel and PPT
Instructional Design skills will be an added advantage
Ability to communicate clearly at all organizational levels.
The candidate should be proficient in English & German language written & spoken
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
Learning & Development platforms