Polish Speaking Service Desk Analyst- Level 1
Tata Consultancy Services
Bucharest, Romania
3 zile în urmă

Tasks and activities

  • Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in English and Polish.
  • Service Desk Agent providing multilingual infrastructure and application support for an international customer.
  • The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
  • The primary objective is the administration and translation of the incoming issues and requests.
  • All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.
  • This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent / important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.
  • Application Information

    Requirements

    Polish Professional Required

    English Intermediate Required

    Confident usage of Microsoft Office programs Advanced

    Excellent Communication Skills Advanced

    Administration Advanced

    Additional requirements

  • Good knowledge of Windows operating system, Microsoft Outlook and other standard softwares
  • Advantages :

  • Customer Service and / or technical skills
  • Service Desk experience
  • Knowledge of computer hardware / peripherals and printers
  • What we offer

  • Competitive compensation package
  • Enthusiastic, multilingual team
  • High-quality office environment
  • Internal career path
  • Multinational background and growing organization
  • Working in an international, young and dynamic team
  • Additional information

    Full-timePermanent employee for indefinite timeFull-time 3 shifts (24 / 7) Office Work

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