We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
Your daily adventures will include :
Represent Bolt in any French and English spoken market
Support all Bolt's users and help them get the most out of our apps
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's Customer Support
Be a key player in building a support team in a challenging growth environment
We are looking for :
Understand what does outstanding Customer Support look like and be ready to go the extra mile
Be ready to work in shifts
Be always ready to put customers first , be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
Be a hustler , not stopping after 20 obstacles a day
Have native spoken and written French skills, excellent spoken and written English , any other language is a plus
Be passionate about new technologies and ridesharing
Why you’ll love it here :
Your daily duties will have a meaningful impact on millions of people all over the world.
You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!