Romania - HelpDesk Agent
WNS Global Services
București, București, RO
‎în urmă cu 8 ore

Job Description

You will provide support for the external and internal clients of one of the biggest insurance company in the UK and Ireland.

  • You will answer calls or emails coming from UK and Ireland customers, offering them information regarding their invoices or the status of their payments.
  • This would include performing both front-office and back-office activities, and would require that all investigation and analysis to be completed within the agreed Service Level.

  • You will interact on a regular basis with teams in the UK, Sri Lanka and India, which will enhance your cross cultural exposure.
  • Qualifications

  • Advanced level of English - B2 level minimum;
  • Problem-solving mentality;
  • Self-organizing and able to grasp a large amount of information in a short period of time;
  • Strong desire to work with customers in need and willing to provide the best resolution to their queries;
  • The candidate should be able to work in a team and openly communicate with his / her colleagues.
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