You will provide support for the external and internal clients of one of the biggest insurance company in the UK and Ireland.
You will answer calls or emails coming from UK and Ireland customers, offering them information regarding their invoices or the status of their payments.
This would include performing both front-office and back-office activities, and would require that all investigation and analysis to be completed within the agreed Service Level.
You will interact on a regular basis with teams in the UK, Sri Lanka and India, which will enhance your cross cultural exposure.
Advanced level of English - B2 level minimum;
Self-organizing and able to grasp a large amount of information in a short period of time;
Strong desire to work with customers in need and willing to provide the best resolution to their queries;
The candidate should be able to work in a team and openly communicate with his / her colleagues.