Application Support Engineer
S&T Romania
București, Romania
1 zi în urmă

Applications Support Engineer (Incident management)

Role :

  • Operate the systems portfolio on client premises custom applications running on Windows and Linux servers in a 24x7 environment (including shifts)
  • Responsibilities

  • Incident management and resolution following Standard Operating Procedures (SOP)
  • Alert management from automated systems
  • Manage escalation of issues to other teams and ensure resolution is reached
  • Monitoring the environments in portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
  • Evaluate the need of and deficiencies including capacity and performance management and planning
  • Interface with the internal clients
  • Critical Hiring Criteria :

  • Previous relevant experience with Linux or Microsoft Enterprise solutions.
  • Proficiency in spoken and written English
  • Familiar with (or good understanding of similar technologies minimum 1 year experience per technologies) at least of 3 of the following :
  • oMicrosoft Windows Server (2008 R2 and above) or Linux (Centos and RedHat)

    oMicrosoft IIS 7.5 / 8 / Apache

    oMicrosoft SQL Server (2012, 2014)

    oMonitoring tools and principles

    oMicrosoft Sharepoint

  • Very good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified.
  • Application :

  • If you know somebody suitable for these position or if you want to apply, please send a detailed CV by e-mail : jobs
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