Do you want to be a key leader in Microsoft’s fastest growing business and personally driving an industry transformation to the Cloud?
Do you have a customer obsessed commitment to work with Microsoft customers and partners to ensure their success as they transition their businesses to Microsoft’s Cloud?
Do you want to help customers achieve more with Microsoft cloud technologies and coach Internal Microsoft organizations as they transform into Cloud Adoption focused businesses?
customer obsessed Office 365 is the fastest growing business in Microsoft and the key product supporting Microsoft’s cloud first-
mobile first strategy. To help customers accelerate the realization of business value from their investments in Office 365, Microsoft launched FastTrack.
The goal of the FastTrack is to help our customer’s transition to Office 365 services quickly and with the highest level of satisfaction.
We are looking for an Adoption FastTrack Manager as part of FastTrack looking after Enterprise customers. The candidate must have experience in Office 365 with a proven competency for driving end-
user adoption through change management. The Individual in role must demonstrate the ability to establish great field and customer connections and instill customer confidence in Office 365 while working closely with the Microsoft partners and field teams.
We’re working together to build strong communities inside and outside the workplace.
Microsoft sees the whole person and looks to support your well-being on every level.
The Person will be responsible for ensuring High Quality adoption plans for qualified accounts along with the Microsoft account teams to support accelerated delivery and when required, provide mediation, expertise, guidance and direction to utilizing other FastTrack resources to aid recovery and resumption of accelerated delivery and adoption.
Enable the key contacts in the customer to drive adoption of Off365 with remote support from the Adoption FastTrack Manager and leveraging the FastTrack Adoption methodology and expertise from Adoption Strategy
Diversity and inclusion
We value individuality. The experiences that have shaped your world view can help us shape ours.
Connecting the customer to people and resources that would accelerate their journey to success, including partners, our own Services teams and internal and external materials Working closely with the Microsoft account management teams and partners to drive overall success and intent Connecting the customer to people and resources that would accelerate their journey to success, including partners, our own Services teams and internal and external materials Working closely with the account management teams to drive overall success and intent Building and maintain strong relationships with multiple contacts within the assigned customers including executive roles.
Delivering and reporting key business metrics for FastTrack Center assigned customer base, including capturing the data necessary to drive further process optimization Developing, fostering and maintaining effective customer and partner relationships maintaining CSAT / PSAT.
Degree in Business, Information Systems, Computer Science, or Engineering, or equivalent work experience. 5+ years related corporate and / or consulting IT experience, including change management, adoption, program management and service delivery.
Business process and people management skills or related experience required. Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others. Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success Comfort in discussing, understanding and contributing to the solution advancement of Microsoft and the Office 365 business
have the background to provide leadership in the practice and a demonstrated effectiveness in solution sales, software consulting, IT Operations and executive client management.
Deep knowledge of Office 365 the FastTrack motion, usage and adoption and Customer advocacy to the Engineering team. Industry leading breadth knowledge of how cloud technology applies to business issues, and have demonstrated analysis and communication skills connecting technology and business problems.
Quickly understand of customers and partner’s business and IT environments. Rapidly establish and maintain personal and organizational credibility with the Field, Customer and Partners through deep delivery knowledge and effective communications.
Mentor and Coach teams and guide multi-disciplinary teams across the pre-sales, delivery and adoption phases to participate in the FastTrack process and FTC lead migrations.
Providing senior stakeholder representation & orchestration for FastTrack, coordinating and managing disparate groups of stakeholders.
Sustaining highest levels of customer satisfaction. Identifying additional areas in which the product or the FTC can improve and delight its customers