Operations Specialist - Customer Service
Bucureşti, RO
1 zi în urmă

As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.

Plus, we have an award-winning culture and were recently named one of the World's Best Workplace by Fortune!

This position will be responsible for managing all activities related to clients invoicing process.

Support the Stryker operational service level agreements , as well as the organisations mission and values. Deliver exceptional customer experience to both internal and external customers and stakeholders.

Contribute towards and support projects that drive continuous improvement, optimization, simplification, efficiency, productivity and cost effectiveness.

  • Run daily the Orders to be invoiced report from the ERP system
  • Timely issue the invoices based on the information regarding the sales orders ready to be invoiced
  • Send the invoices and the delivery documents to the clients (physically and electronically)
  • Cooperate with warehouse team with regards to invoiced goods to be delivered to the client
  • Properly document the Credit note request and obtain all necessary approvals, each time necessary
  • Electronically archive the credit note related documentation (client’s request, supporting additional information, approvals)
  • Issue the advanced invoice, on request and based on appropriate evidence
  • Follow up on advanced invoice status upon its closure
  • Report on the status of the invoices sent for clients’ confirmation, according to the procedure in place
  • Observe the rules for electronic and physical archiving of the invoices / delivery documents
  • Close communication with Sales representatives with regards to the priorities for the goods to be invoiced, providing accurate invoices status
  • Support any audit requirements with regards to the clients’ invoicing process
  • Academic qualifications / degree & relevant prior experience :

    Key strengths / personal attributes for the role :

    Education / Experience

  • Previous experience with invoicing related activities
  • ERP experience is a must
  • 2-3 year experience
  • English (intermediate level)
  • Very good stakeholders management (internal and external)
  • Time management
  • Self-motivated, detail oriented and very organized individual
  • Responsible individual, with a positive, proactive and supportive attitude
  • Ability to take ownership
  • Able to work under high pressure in a fast pace environment
  • Please be informed that currently we can offer a temporary contract for 9 months.

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