WORK PLANNER
Atos
Timișoara, România
6 zile în urmă
source : Wizbii

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion.

European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify.

Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence.

Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

What we are looking for?

If you are ambitious, self-starter interested in IT, then join our dynamic & dedicated team and you will become part of a multicultural and significant environment.

You will not only be using your skills and knowledge, but also improve and grow your experience by participating in international projects.

Key accountabilities :

  • This role helps standardizing activities and ensures quality by initiating the writing and maintenance of work instructions and other documentation;
  • Work-planner will inform the leader in case of getting closer on a SLA Breach issue, when the engineer didn’t react on time, to take the ticket and tackle it;
  • The work-planner is single point of contact in cases where upper management needs updates for tickets or changes;
  • If critical issues occurs, work-planner will initiate a common chat or call with technical resource and upper management if needed.
  • It is in charge to follow up on the situation and ensures that tickets get updated;
  • Transform changes into incidents (for Client Support)
  • The work-planner inform the team manager if doubt, issues, anticipated capacity problems etc. occurs.
  • Desired profile :

    Professional experience in :

  • Ticketing system knowledge;
  • Work instructions / procedures;
  • IT infrastructure (ITIL Foundations is a plus);
  • Customer Relations would be a plus Preferably technical university degree or similar qualification or any other university with background in IT area.

  • High customer Focus;
  • Proactivity; Initiative; Flexibility;
  • Deep understanding of English language, both spoken and written.

    What we offer :

    We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages :

  • Training and certifications : On-going In-depth training with current and emerging products and technologies;
  • Flexible benefits : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
  • Compensation : Competitive salary package and relocation bonus for candidates outside West Area;
  • Extra vacation days
  • Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

    Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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