Our client, a leading global telecommunication company are recruiting for a Fixed Access FO Engineer to join their business in Romania.
24*7 Alarm monitoring of Mobile Circuit core, Fixed Circuit Core elements
Ticket creation, resolving, and closing incident records.
Escalate critical / major incidents with all stakeholders.
First level diagnosis of all minor, major and critical alarms.
Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.
Troubleshooting of known faults / Identified scenarios, where KT is completed.
Identify new scenarios for Troubleshooting and automation to increase resolution rate.
Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
Coordinate with BO, FLM and 3rd Party vendor.
Coordinate with SOC team for the tickets raised by Telefonica SOC for service and performance alarms
As a part of Change Management, do pre / post health checks and co-ordinate with change management and respective stakeholder
Raise PBI Ticket for recurring faults and where RCA is not available.
Resolve the tickets and incidents by analysis and identification techniques
Responding to an alarm notification to evaluate the impact of the alarm.
Able to handle alarm generated form virtualized Core / RAN / Fixed Access / Transport / IN / IP network (If any)
3 to 5 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
Should have an operations experience in following technologies implemented in Mobile network
BRAS / AAA
Should have experience of providing Level 1 fault management support, executing changes in the network
Device level experience for any of the following mentioned network elements in Fixed Access domains
Should have a basic understanding of fixed access network copper, fiber, DSLs and protocols
Have good analytical and technical issue resolution skills
Should have user level knowledge of OSS / NMS tools, preferable to have experience on Netcool, Remedy
Good communication skills and process orientation
German speaking skills with B1 competency
English writing and speaking skills