Job Description :
At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.
Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics.
In the race to innovate, Micro Focus customers have the clear advantage.
Our portfolio spans the following areas :
DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics
The analyses and recommends customer credit limits based upon credit scores.
Analyzes output from fraud detection system and makes recommendation for further investigation.
Interacts with credit card companies to manage credit charge-backs.
Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for nonpayment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
Impacts low value portfolio of customers.
Ability to influence moderate value of collections.
Education and Experience Required :
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 1-3 years of experience
Knowledge and Skills Required :
Good written and verbal communication, negotiation, and conflict resolution skills.
Basic accounting knowledge
Good problem solving skills
Familiarity with computers
Basic prioritization skills
Basic understanding of HP's Order Management Process
Basic understanding of HP's Dispute Management Process
Basic understanding of collection processes and financial concepts
Basic Influence Skills