For one of our clients, one of the market leaders in the implementation of telecom infrastructures and one of the most experienced network developers with a history which starts back in the late 40’s, we are looking for a Managed Services Department Manager.
Description of the job : The MS Manager reports to the CTO and is responsible for leading the MS Department and winning new business in line with company long-term corporate strategy.
She / he will collaborate with Regional Directors to identify, generate and qualify new opportunities for business and develop a first contact with the customers, with technical experts, project managers and potential partners.
Provide senior level business development support in the identification of new business opportunities, bid management, and technical inputs;
Promote the services and capabilities to existing and prospective clients, potential partners and prospective key personnel;
Engage with Customer (including at senior level, typically CTO) to understand current mode of operations, constrains, technologies, and plans related to network evolution (deployment, construction and operation);
Work closely with technical experts and project managers to ensure that corporate best practices are utilized towards meeting the needs of the client;
Manage directly the support group team of engineers;
Ensure the delivery strategy and directive alignment to build a strong and sustainable MS operation;
Define and recommend the winning architectures and solutions to transform customer’s network operations, processes, systems and organizations in the frame of Managed Services / outsourcing contracts;
Ensures cross-domains solution feasibility from technical, business value migration, integration, operation and maintenance perspective;
Ensures that the solution meets the market and customer’s implicit, explicit and dynamic requirements & that scope adjustments are subject to carefully considered change control procedures;
Identifies opportunities for up-scopes.
Define and develop associated resource plans and costing models;
Participates as an expert during the tender process to support the build and write of proposals;
Identifies problems and risks early; explicitly highlights obstacles and proposes actions to address them;
Lead and coordinate Due Diligence activities;
Required skills & Expertise :
Proven multi-year activity in the telecommunication industry with experience in selling telecommunication-based solutions and in managing customer projects;
10+ years practical experience in the telecom industry;
Familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred;
Expertise in one or more of the following areas : NOC, field maintenance, network performance management, OSS / IT;
Proven business development manager who is used to working with targets;
Understanding of the end-to-end mobile / fixed service providers market, its opportunities and challenges;
The ability to understand complex technical solutions and their true business value;
Strong business modelling skills and the ability to build solid business cases;
Excellent presentation, listening and consulting skills; ability to deliver clear and precise presentations to customers;
Able to quickly prioritise jobs under pressure, and able to anticipate the changing needs of customers and clients;
Good strategic long-term focus;
Excellent team leader, negotiation, communication and interpersonal skills.
Key Attributes :
Experienced in dealing with the complexities of large organizations and with the different cultures in a multi-national group;
Very strong influencing skills paired with excellent interpersonal, communication and presentation skills;
Analytic in understanding background behind (customer) requirements and able to formulate appropriate solution or remedy;
Flexible with high level of innovation;
Open communication and pro-active networking (internally / externally);
Team-player to align with various stakeholders of the (pre-) sales process.
Excellent spoken and written English / French.