Intern in Order Fulfillment
Steelcase Inc.
Cluj-Napoca, Romania
8 zile în urmă

What you will be doing :

  • Handles Internal Customers orders, orders changes, orders delivery in assigned markets, providing a reliable and professional Customer Service Experience
  • Ensures that the appropriate operational steps are taken to enable efficient and accurate order treatment
  • The mission of the Consultant Order Fulfillment Team is to deliver an excellent customer experience and therefore work closely with the internal customers to help winning more business
  • Confer with customers by e-mail, Skype, telephone and work well with them, to gather their needs and look for solutions to answer their requests
  • Dispatch transactional processing activities to the back / front office team
  • Connect with company’s internal Teams (Finance, Quality, Logistics) to fulfill the customer requests (specific logistics, pricing or products requirements)
  • Owns specific product knowledge to deliver advice or customer support
  • Advise customers on issues and possible alternatives
  • Owns market knowledge to build a strong customer relationship
  • Treat order amendment requests in SAP
  • Process order entry and general customer requests coming from E-mail, EDI in SAP (check to ensure that appropriate changes were made to resolve customers’ needs)
  • Provide continuous improvement and feedback on recurrent issues :
  • Keeps a critic eye regarding the processes and brings up the issues faced
  • Ensures pragmatic feedback about quality issues or questions received from the dealers
  • Identifies process issues and elevates for resolution
  • Respects processes and procedures defined at the departments level
  • Raises any critical issues
  • Build internal performance and progress reports
  • Create, amend and maintain customer master data
  • Who you are :

  • Effective communicator, written and verbal. Able to organize thoughts and information before sharing
  • Uses social interpersonal skills to positively get along with a variety of people
  • Able to work independently and within a team
  • Self-motivated
  • High level of discipline (planning, organizing, priority setting)
  • Able to handle ambiguity and diversity
  • Taking prompt actions to accomplish objectives and to achieve goals, having a can-do attitude
  • Attention to details, customer focus, problem-solving abilities
  • Share quality & general customer feedback to teams for improvement
  • English - advanced; French or German - advanced
  • Italian / Russian / Polish / Spanish / Greek - nice to have
  • IT skills : Microsoft Office, Outlook
  • Basic knowledge of SAP would be a plus
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