Quality Assurance Specialist ServiceNow
Fujitsu Technology Solutions Sp. z o.o.
Bucharest, Romania
6 zile în urmă
source : Just Join IT

JS (regular)

The role holder is responsible for achieving the high level of quality and integrity of developed ServiceNow modules by conducting tests and evaluations.

Key Accountabilities

  • Qualification & Test : Evaluates, qualifies and tests complex products / solutions according to internal test specifications and processes
  • Documentation : Provides detailed technical documentation of test results in line with requirements and enhances documentation.
  • Lifecycle : Supports lifecycle of complex modules and products
  • Supplier / Vendor Management & Communication : Acts as an interface to vendor and supplier in own area of responsibility, during product life cycle, including clarification with internal development.
  • Technical Expertise : Maintains high level of product and solution knowledge.
  • Knowledge Sharing : Acts as a technical senior consultant for Service / Professional Service and advices 3rd Level support.
  • Process Improvement : Improves test specifications and process descriptions.
  • QA Test Architecture Development / Design : Designs, develops, implements test scenarios
  • ServiceNow knowledge (mainly ITSM) is preferable
  • Programming language knowledge (e.g. JavaScript, Java, .NET) is preferable
  • REST and SOAP API knowledge is preferable
  • Key Performance Indicators

  • Achievement of targeted product quality
  • Release of products & solutions on time
  • Documentation of steps, milestones and processes in line with requirements
  • Creation of new test specifications and knowledge sharing documents
  • Escalated problems are solved
  • Processes, guidelines, and procedures are applied and improved
  • Recognized as an expert in a specific technical area
  • Effective communication and positive teamwork
  • Sharing knowledge with rest of the team
  • Self-organizing in terms of work tasks and their priorities
  • Continuous skill development in various areas in accordance with market / industry development (breadth / depth of knowledge)
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