Job Description - Support Renewal Representative, Russian Language (1900100X) Preferred Qualifications
General Information Job Title Support Renewal Representative, Russian Language As a member of Oracle's Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals.
Following up on a subset of renewals in varying sized and customers in an assigned manner. You will educate customers on business practices and any associated contractual implications.
Ensure customer awareness and understanding of applicable elements of the Support Portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals.
Identify and transfer leads to sales reps for new opportunities. Accurately forecast business targets and opportunities in assigned accounts.
Job Requirements Duties and tasks are standard with some variation. Excellent customer service skills answering phones and emails.
Works independently within defined policies and procedures. Strong attention to detail, organizational skills, and analytical skills.
Preferred qualifications : 2 years relevant experience and or BA / BS degree preferred. Requires ability to gain acceptance of others in challenging situations.
Strong problem solving skills. Demonstrated leadership skills. More Detailed Information Primary Focus The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Service’s questions and order quoting and processing.
Working in a phone and ticketing system taking the next request as they come in from any Oracle customer regardless of the size.
Support Renewal Reps are responsible for ensuring customer’s questions are answered and PO are received and processed for all support renewals.
Support Renewal Reps are responsible for driving online quoting and PO acceptance on line by customers as well as driving auto renewal and other customer automation.
Distinguishing Characteristics Support Renewal Representative II has at least two years customer service experience within the software and / or related services industry.
Core characteristics include : Demonstration of strength and confidence in interpersonal communications and diplomacy; Self-
motivation and ability to think on one’s feet; Ability to acquire new skills quickly; Effective management of multiple tasks and priorities. Examples of Duties
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Detailed Description and Job Requirements
Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory.
Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals.
Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).