Global Credit & Collections Lead
Micro Focus
Bucharest, Romania
2 zile în urmă

Job Description :

The Global Credit & Collections Lead reports to the Head of Quote to Cash and is responsible for credit exposure management, collections process, and application of cash.

The role involves interacting with internal teams to create efficiencies across the Quote to Cash process and resolve procedural challenges, interacting with customers and leading a global and culturally diverse team of 70+ individuals in credit and collections activities.

Responsibilities and Scope of the C&C Lead :

  • Responsible for developing and implementing strategy, controls, and processes to drive a high level of accountability and accuracy related to credit management and cash collections within Micro Focus across regional Credit and Collections teams and technology platforms ultimately responsible for compliantly converting receivables into cash and DSO improvement
  • Managing a team of Credit & Collections professionals across multiple geographies, driving a culture of high performance, accountability and collaboration to produce best in industry results
  • Responsible for overseeing and monitoring the day-to-day operations of the team, ensuring that work is performed to a high standard in accordance with customer requirements and Service Level Agreements
  • Identify process inefficiencies and recommend remediation to strengthen control environment in financial and operational areas through the use of system automation and relevant tools and making recommendations to the Process Improvement teams
  • Collaborating with the broader Quote to Cash team and internal stakeholders to create a seamless, efficient end-to-end process
  • Creating and driving a culture of controls that will not only improve the accuracy and transparency of the company’s cash flow, but will also drive improvement and best practice implementation in risk areas associated with cash management while protecting the Micro Focus's accounts receivable assets by administering sound credit policies and procedures
  • Creating and maintaining Service Level Agreements with internal customers for credit activities and sustaining performance to standards
  • Position requires a fundamental understanding of general accounting principles and financial principles (related to customer trade credit)
  • Innovating and improving business processes through leveraging latest cutting edge technology
  • Responsible for and must manage performance of Credit and Collections teams through developing and monitoring performance goals and metrics as well as deploying resources as need to meet the demand of the business
  • Clearly and effectively communicating collections and cash forecasting status and key events on a regular basis with finance and executive leadership
  • Day to day activity will consist of : Collections - 60% Providing direction, leadership, and coaching to direct reports on a consistent basis to foster efficient and enhanced accomplishment of individual, as well as departmental deliverablesOverseeing the collection and cash application efforts within the department and provide guidance for identifying accounts undergoing financial changesAnalysing delinquent accounts and preparing data for management on highest risk accounts including recommendations for resolutionNegotiating payment programs with delinquent customers;
  • reviewing activities completed by the Accounts Receivable and Collections Analysts and reporting on their progressDriving improvement in the collections process through increased collection speed and overall amountsAlso responsible for the customer facing aspects of collections : interacting with customers, negotiating with key accounts, and maintaining regular relationships with strategic counterparts.

    Must be able to become successfully involved when issues arise at the staff level to manage the collection process Credit Management - 30% Providing direction, leadership, and coaching to direct reports on a consistent basis to foster efficient and enhanced accomplishment of individual, as well as departmental deliverablesUnderstanding and communicating credit risk and mitigate write-offs Utilizing data and analytics from internal and external sources to determine credit policies and limits while maintaining an overall risk portfolio across teams, customers, and productsNegotiating with strategic new customers regarding contracts and payment terms by analysing credit payment history, requesting additional information from customers as necessary, determining credit line amounts, and communicating all pertinent information to customers, management, and other team members within the companyPerforming monthly, quarterly and annual accounting close responsibilitiesOverseeing bad debt policy and preparing bad debt allowanceEstablishing metrics, KPI, and standardized reporting results of the Credit analyst efforts for executive materials and review Internal Controls - 10% Establishing, maintaining and monitoring internal controls related to Credit and Collections to ensure accounting controls and SOX complianceUnderstanding and readily supporting company corporate business practices, policies, internal controls and procedures designed to create value and minimize riskProactively supporting internal and external audit efforts and recommendations

    Required Skills and Experience

  • Education and Experience
  • University degree preferably in finance, business or economics
  • Professional finance certification is advantageous (CA, ACCA or equivalent)
  • 10+ years experience within A / R portfolio, credit analysis, or cash application with domestic and international accounts including Credit and Collections within a high volume organization
  • 5+ years experience managing credit and / or collections teams in a global setting
  • Experience leading large teams (50+ people) across different regions and cultures
  • Experience of working for a US SOX-compliant company and an understanding of internal controls (including SOX requirements) is preferred
  • Experience working in a global shared services setting is preferred
  • Experience in the technology and software sector is preferred
  • Experience working with ERP systems (knowledge of NetSuite a plus)
  • Proven experience analysing financial statements and make sound credit and risk decisions
  • Experience in building relationships with customers to aid in negotiating contracts and collection effectiveness
  • Knowledge and Skills
  • Fluency in the English language (mandatory)
  • Leadership abilities and an inclusive style, with a keen desire to build and manage a high-performing team and develop a strong culture
  • Excellent communication and presentation skills to all levels of organization
  • Ability to drive change through culture, communication, technology, and process change
  • Ability to adapt to a changing environment and handle multiple priorities and projects
  • Experience working with Dun and Bradstreet, Creditntell, National Association of Credit Management (NACM), and Rapid Ratings
  • Flexible and tenacious, self-motivated with excellent communication skills along with an ability to make decisions under pressure and set clear expectations for your team
  • Ability to manage difficult and sensitive credit issues with customers and negotiate satisfactory outcomes
  • Ability to meet the rigorous deadlines of a dynamic company, and to multitask and prioritise responsibilities
  • Ability to develop processes and procedures to improve the effectiveness of worldwide operational activity for credit and risk
  • Other
  • The existing right to work in the country you are applying for
  • Ability to travel up to 40% of the time
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