Within the business domain descibed below, the incumbent is accountable for providing support and ensuring evolutions to support business improvements and regulation compliance for all applications in his / her scope and for successful project delivery.
Design, propose and implement new requirements and enhancement to the solutions, and lead the sustain model.
Act as a partner with the respective business process owners, as well as closely align with IT teams.
Business domain scope : ERP Finance, Customer Services, Logistics, EDI with Logistics Service Providers.
Change and Support Activities
Integration of new solutions to existing systems
Master data governance implementation
Monthly Change Advisory Board meetings to drive evolutions / enhancements to the systems
System life cycle management (investment strategy, upgrade roadmap, decommissionning, ...)
Establishment and support of the sustain governance model around the systems
Support delivery when needed (L2 / L3 support)
Business partnership with user representatives to align our service level and activities with business expectations
Monitoring of maintenance and support activities and publishing of KPIs
Support audits and inspections from regulatory authorities
Project Related Activities
Plans, organizes and coordinates activities, participate to project plan and resources monitoring (new line deployments, upgrades, new regulations)
Assess and execute on new regulatory requirement impact on systems
Ensure compliance GxP regulation
Be the primary contact from IT for any task executed by external consultants, such as design change request, interface or report setup.
Budget and Procurement
Comply with purchasing policies, Ensure Purchase Order in place with external consultants
Ensures sustain costs are included in appropriate budgets, participate to cost tracking versus budget
Education and Training
University degree (University or Engineering School) in Computer Science or Information System or equivalent.
Scrum expertise is a plus.
Minimum 5 Years in IT organization / software engineering
Experience of working for life sciences companies would be a plus
Experience of managing / supervising ERP Iscala projects
Experience in GxP environment would be a plus
Organisation / Department