Oracle Identity Management Support Specialist
Oracle
Bucharest, Romania
14 zile în urmă
Oracle Identity Management Support Specialist-190003E5

Preferred Qualifications

DETAILED RESPONSIBILITIES:

  • Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts. 
  • Maintain an up-to-date and in-depth knowledge of new product releases. 
  • Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc) 
  • Participating in Root Cause/Corrective Action action defined within the product area in order to further enhance the customer experience and improve the Oracle product 
  • Working with Development on product improvement programs (testing, SRP, BETA programs etc) as required 
  • Provide real time web-based and telephone support for the Oracle Identity Management products to customers and Oracle Consultants. 
  • Interact with customers via telephone and electronic means. 
  • Ensure continuous monitoring and forward movement of customer issues until they are resolved.
  • Work closely with development to diagnose bugs and provide patches to customers. 
  • Act as a team member that contributes to solutions and customer satisfaction. 
  • Resolve very complex problems.
  • QUALIFICATIONS:

  • Computer Science/Engineer BA degree or equivalent degree 
  • Highly analytical and articulate individual who will provide high quality technical phone and electronic support 
  • Excellent verbal and written communication skills 
  • Excellent problem solving and analytical skills 
  • Self motivated and resourceful 
  • Preference for working in a global cooperative team environment. 
  • Demonstrated ability and willingness to learn new technology quickly 
  • Language Skills: fluent English required 
  • Willing to work on weekend shifts 
  • Able to adapt to a fast paced and changing technical environment. 
  • Able to work under pressure in escalated situations 
  • Minimum of 1 year experience Installing and Supporting Weblogic, Java and JDBC applications under Windows and UNIX Environments. 
  • Ability to debug Java code from both customer and internally developed applications. 
  • Experience in installing and supporting applications/configurations under Windows (NT, 2000, XP) and UNIX (Linux, Solaris, HP/UX and AIX). 
  • Experience in Windows and Unix installation and administration.
  • Additional Technical Skills an Advantage:

  • Experience in Scripting languages such as Perl, PHP, ksh, and sh. 
  • Experience in with LDAP including Sun iPlanet, Microsoft Active Directory or Oracle Internet Directory 
  • Experience with web application servers such as IIS, Apache, Tomcat, Oracle Application Server, Weblogic, IBM WebSphere, SunONE 
  • Experience with J2EE, OC4J
  • As part of Oracle’s employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer being made. Thiswill involve identity and employment verification, salary verification,professional references, education verification and professional qualificationsand memberships (if applicable).

    Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

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