Mac OS X Support Engineer
Intralinks, Inc
Bucharest
5 zile în urmă

Overview

We are seeking a Desktop Support Engineer to join our fast-paced, high-performance technology team. Candidates must have a strong knowledge of Mac OS and its troubleshooting and exhibit strong written and oral communication skills.

The ideal candidate should be self-motivated, able to work well on a team and possess excellent interpersonal skills. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities :

  • Answer, evaluate, and prioritise customer service requests via telephone, voicemail, e-mail, and self-service web site
  • Perform equipment setup for new / current employees (hardware / software installation / Cell phone / Etc)
  • Demonstrated ability to apply the sound process to troubleshooting and problem-solving incidents
  • Communicates effectively with technical and non-technical customers
  • Work with technical staff to maintain Jamf for Mac managed environment
  • Work with hardware vendors for warranty repairs and replacements
  • Participate in new hire onboarding orientation
  • Maintain IT assets inventory
  • Participate in our on-call rotation
  • Requirements :

  • Minimum of 2 years’ Mac OS experience
  • Minimum of 2 years’ experience with Cisco firewall and switches.
  • Minimum of 2 years of troubleshooting and installation experience - software, hardware Specially iMacs, MacBook pro, Time machine, MacOS, IOS / Android.
  • Interest in technology and understanding of technical issues
  • Knowledge of Microsoft O365 and Microsoft Office Suite
  • 2 years’ working experience in JAMF MAC managed environment
  • Proficiency using remote access tools like Zoom, Bomgar, WebEx, etc.
  • Ability to follow standard operating procedures
  • Multi-task and effective time management skills
  • Certifications Preferred :

  • Comptia A+
  • Comptia Net+
  • Apple Certified Support Professional (ACSP)
  • Jamf CCT
  • Microsoft MTA / MCSA / MCSE
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