Business Analyst
Bucharest, Romania
5 zile în urmă

PTC Company Description PTC (Nasdaq : PTC) is a $1B+ global provider of technology platforms and enterprise applications for smart and connected products, operations, and systems.

Our enterprise applications serve manufacturers and other businesses that create, operate and service products. Our award-

winning ThingWorx technology platforms help companies achieve a new reality in smart, connected things and systems - deriving new value emerging from the Internet of Things market.

An early pioneer in Computer Aided Design (CAD) software, PTC today employs more than 6,000 professionals serving more than 28,000 businesses worldwide.

We are headquartered in Needham, MA.

Job Description for Advertising Purposes

The Business analyst will create a business partnership that works cross functionally with other areas of the organization to maximize the effectiveness of the Customer Intelligence Team, through data analysis and reporting.

This position requires solid business partnering skills and ability to work at different levels of the organization, as well as strong analytical skills and ability to communicate effectively complex information.

Your Team

The Customer Success Operations organization provides operational leadership and support to Customer Success management , Field Services, Renewals , Cloud Services and other Business Units.

Responsibilities :

  • Own the generation of a key sets of financial reports & analysis, explain content to management and business partners, with focus on accuracy and to continue to drive improvements;
  • Define, agree and manage the worldwide analysis for Customer Success Organization;
  • Define, manage & implement the next generation of Visualization tools;
  • Define and implement enhancements to the regular reporting portfolio;
  • Provide regular updates on the health of the business to enable business leaders to proactive manage their business;
  • Identify, drive and execute on initiatives to improve the financial performance of the worldwide Customer Success business;
  • Implement and improve worldwide consistent standards in tools and processes;
  • Be the independent and equal voice of Operations to the field and the LOBs as part of a matrixed organization.
  • Ensure regulatory compliance of the Customer Success management business;
  • Be the independent and equal voice of Customer Success management Operations to the field and the LOBs as part of a matrixed organization.
  • Provide metrics and analysis to monitor sales performance and identify risks and opportunities
  • Play an active part in cross functional projects aimed at transforming the business
  • Work closely with IT and Business Systems to ensure systems adequately support key business processes
  • Coordinate sales training and enablement activities, tools design and process improvement , if needed
  • Skills and knowledge most relevant to the job :

    We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

  • Dealing with ambiguity
  • Comfort around upper management
  • Learning on the Fly
  • Why Join Us and Benefits Summary

    When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle.

    Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.

    We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

    We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-

    being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including :

  • Retirement Savings Plan with Company Match
  • Employee Stock Purchase Plan (ESPP)
  • Healthcare and Dental insurance
  • Paid Time Off and Sick Time
  • Birthday Day-off
  • Tuition Reimbursement (Canada, India, Israel, US)
  • Holiday Pay
  • Employee Referral Program
  • Management and Employee Training Development
  • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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