Senior Network Support Engineer
Endava
Iasi, Romania
4 zile în urmă

Responsibilities

  • Offering client support - Investigating and fixing escalated problems;
  • Debugging and fixing problems with wide-area and local-area business networks;
  • Discussing problem resolution with client and internal managers;
  • Analyzing and making changes to infrastructure to improve performance;
  • Ensuring the correct set-up of monitoring systems;
  • Maintaining and improving support information and documentation;
  • Mentoring junior technical staff;
  • Occasional involvement in installation projects (including travel to other countries)
  • Qualifications and Experience

  • 3 years of experience in Network Engineering
  • Good understanding of TCP / IP networking and security
  • Experience of supporting Cisco switched and routed networks to the highest level of support escalation
  • Cisco CLI configuration : VLANs EIGRP and Static Routing ACLs Basic VoIP EtherChannel DHCP pools ASA network objects, routing Adjust ASA firewall rules
  • Cisco Meraki portal management
  • Understand monitoring systems over SNMP to be able stop / start SNMP pools
  • Experience with automation (Ansible, Puppet etc)
  • Professional-level Cisco certification is preferred
  • Fluency in English
  • Ability to work within a global team in a fast-paced and dynamic environment
  • Strong analytical skills with demonstrated problem solving ability
  • Excellent communication skills
  • Additional Information

    The following skills would be a plus :

  • Experience of working with / for a large telecommunications provider
  • Linux server administration
  • Experience working with virtual environments and public cloud providers (Azure, AWS, Google)
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