BI (nice to have)
Python (nice to have)
We are expanding our Support team, one of the most crucial parts of any business - and even more so when, like us, you put people at the centre of everything.
As our Technical Support Engineer , you will have the opportunity to take a very important part in forming this team. This team is still evolving, so you will be able to influence how technical support is built at Intergiro - and also what your day-to-day looks like.
We are looking for someone who can contribute to our Support team with more advanced technical skills. Our Technical Support Engineer will provide support directly to our customers and also assist other team members in solving more technical issues.
Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player with your squad.
You will be responsible for :
Communicating with customers
Handling and prioritizing support requests from customers and internal escalations
Reproducing the issues submitted by customers
Checking and verifying data
Referring to our codebase
Communicating with other teams to get answers to your questions
Amongst other responsibilities, you will have to :
Find creative solutions to challenging technical problems
Track and troubleshoot bugs and frictions across all of Intergiro's products and technology stack
Work with other teams such as product, engineering and sales teams to answer customer needs and provide solutions.
Collaborate with product and engineering teams to conceive and carry out improvements to our platform.
Flexibility to participate in paid on-call rotation (1-week per rotation, max. 1 weeks per month)
To be successful in this job you need :
Understanding of software development lifecycles
Good knowledge of SQL
Experience with ticketing systems
Experience with scripting languages (Python is a plus)
Customer-focus with ability to identify and assess root issues and resolve to customer's satisfaction or escalate as appropriate
Experience in working at a software company where you provided business to business technical support
Understanding and being able to use APIs
Nice to have :
Experience with BI platforms like Metabase or Qlik
Experience from a financial institution