2nd Line Operations of Packet Switch Network in a multi-vendor environment.
Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for Packet Switch Network elements.
In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
Perform data configuration, software rollout and support integration activities with planning and delivery functions.
Key accountabilities and decision ownership
Drive root causes analysis to identify corrective actions, including vendor support escalation, in order to achieve service and performance levels restoration
Perform proactive maintenance activities to prevent incidents and constantly optimize the network
Solve network related Customer Complaints within SLA (Tracing and debugging on various equipment of Packet Core Networks (SGSN, GGSN, PCRF, DNS,etc)
Ability to manage incidents actions & resolution for critical cases ( identify ,analyze, coordinate all problematic points);
Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network
Core competencies, knowledge and experience
University degree : faculty of Electronics , Telecommunications and Information Technology
1-2 years of experience in Telecommunication on similar position.
Detailed understanding of PS core protocols (IP, TCP, UDP, SCTP, GTP, Radius, Diameter, SIGTRAN, RANAP, GMM, Diameter)
Packet Switch network analysis and troubleshooting, problem and change management
Good knowledge of a mobile network architecture (2G, 3G, LTE) with experience in main vendors technologies (Ericsson, Cisco, Huawei)
Team working oriented
English language (spoken and written)