APJ Enterprise License Agreements Administrator
Micro Focus
, Bucharest
6 zile în urmă

Job Description : Hello!

Hello!

Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!

Who We Are

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama.

A bit about us :

It’s simple we make our customer’s organisations better; whether we deliver a more streamlined overall infrastructure, a more efficient data storage solution, perhaps a cost effective cloud based application or maybe a user friendly software program or we could implement a groundbreaking, game changing overhaul of an entire organisation.

Whatever we do, we do it well and we make changes that matter.

How could you help us do this?

We need an Enterprise License Agreements Administrator to join our organization and to help us provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence, across the APJ region.

What kind of work would you be doing?

  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence;
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and / or its representatives, and complaints regarding an authorized dealer or channel;
  • Always improving our strategies and keeping ahead of our competitors;
  • We will give you the tools and support you need to shape this role to make it your own and to be successful!
  • What achievements should you have so far?

    We think in order to add immediate value and to succeed in this role, you should have 4-6 years related experience in a telephone support position in a service or end-user support environment and 2 years of experience in the microcomputer industry.

    Technical training in the company or other manufacturers' product lines.

    In order to be able to build meaningful relationships with all of your colleagues in this region, we do need a fluent English speaker.

    If you also have a degree in a relevant subject (Bachelor's / Master’s degree), great!

    What about you?

    This is the most important part! We want to retain and build on our collaborative and engaging culture, so we need people to help us achieve this.

    Working knowledge of the field of Customer Relations and an intermediate level of operating systems software is highly preferred.

    Demonstrated writing / correspondence skills. Experience and demonstrated presentation skills.

    Knowledge of legal ramifications / conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

    You need to be able to get your colleagues as excited about your activity as you are, so you need to be confident and persuasive.

    Being able to articulate the benefits and outcomes of your ideas is essential to gain buy-in.

    What will you get in return?

    As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.

    As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.

    Heard enough?

    What are you waiting for? We are waiting for you

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