Premium Services Engineer
Bitdefender
Bucuresti, Romania
4 zile în urmă

JOB DESCRIPTION : JOB RESPONSIBILITIES :

JOB RESPONSIBILITIES : What you will be doing

What you will be doing

90% of your time you will :

  • Work remotely via phone or TeamViewer to provide complete solutions and service;
  • Perform specific services which include : Software upgrades and installation PC configuration and optimization Troubleshoot software, hardware, network issues & peripherals Remove spyware, adware and other malware;
  • Provide thorough documentation of all work.
  • Respond to client inquiries.
  • Help end users understand software.
  • 10% of your time you will :

  • Create, complete and close helpdesk tickets in accordance with established standards
  • Maintain skills required for specialization in computing.
  • Actively seek opportunities to increase and leverage skills.
  • Responsabilities

  • Identify, diagnose, and correct problems in a timely manner with minimal supervision.
  • Identify, respond to, and resolve end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.
  • Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices.
  • Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis.
  • Determine users’ technical needs and provide them with appropriate solutions.
  • Experience with MS Office Suites and Microsoft Windows operating systems
  • Experience with macOS is also preferred, but not required
  • Knowledge of PC hardware and peripherals
  • Knowledge of malware removal tools / antivirus programs
  • Experience in advanced PC setup, network, repair including setup, software / hardware installation, data backup, diagnostic and troubleshooting
  • Experience with customer contact and strong customer service skills
  • Strong interpersonal skills and the ability to work well under pressure.
  • Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology.
  • REQUIREMENTS : Qualifications

    Qualifications

  • Experience with MS Office Suites and Microsoft Windows operating systems
  • Experience with macOS is also preferred, but not required
  • Knowledge of PC hardware and peripherals
  • Knowledge of malware removal tools / antivirus programs
  • Experience in advanced PC setup, network, repair including setup, software / hardware installation, data backup, diagnostic and troubleshooting
  • Experience with customer contact and strong customer service skills
  • Strong interpersonal skills and the ability to work well under pressure.
  • Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology.
  • JOB OFFER :

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