German Speaking Service Desk Analyst - Level 1
Tata Consultancy Services
Pitesti, Romania
6 zile în urmă

Tasks and activities

  • Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
  • Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
  • Support our top customers using your specific language skills trough different channels such as telephone, email or chat.
  • Application Information

    Requirements

    English Advanced Required

    German Professional Required

    ITIL Skill Advanced

    Flexibility / Adaptability Intermediate

    Willingness to Learn Intermediate

    Additional requirements

  • relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
  • an extra language knowledge on a support level
  • additional IT skills (Mac, Linux, PowerShell, and so on)
  • IT-related studies, courses, among others
  • Secondary education

    Experience in this profession

    What we offer

  • A colorful and dynamic work environment with a great diversity of people, cultures and business areas
  • An open culture that improves the quality of life
  • Learning and sharing that helps you to progress both professionally and personally
  • Part time and full time job opportunity
  • Additional information

    Full-timePermanent employee for indefinite timeFull-time 3 shifts (24 / 7) Office Work

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