Responsibilities
For our Oracle Support Center Team, Endava is looking for a dedicated Oracle Support Analyst who will work closely with Endava’s users and business partners and will be responsible to :
Engage with internal business users across different business functions to analyze and address reported system issues under Procurement and Accounts Payable pillars (requisitions, purchase orders, invoices, payments, supplier master data maintenance queries)
Manage multiple tasks, troubleshoot issues, get involved in on going Oracle implementation projects
Contribute to the maintenance of knowledge base of current Oracle related tools, methods and best practices
Participate in root cause analysis of identified P2P issues and contributes to recommendations on remediation plans including methods, procedures, and technologies to ensure issues are resolved
Communicate technical information to both technical and non-technical audience
Work under minimal supervision
Qualifications and Experience
Desirable 1 to 2 years of demonstrated experience in Oracle ERP : EBS / Cloud products
Hands on experience in an application support position
Demonstrated experience in Procurement / Payables functional areas
Knowledge of Oracle Applications Cloud system configurations / setups would be a plus
Experience working with various groups and individuals to gather requirements, identify, test and implement solutions efficiently
Bachelor’s Degree in Business Informatics, experience with MS Word, Excel and Outlook
Highly motivated, strong analytical mind, good interpersonal and presentation skills and able to work under pressure
Additional Information
OFFER AND BENEFITS
Opportunity to work in a Global Organization
Career Development Programs
Work / Life benefits
Fast-paced international environment
Training opportunities
Specials Discounts and Offers
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