CRM Data Administrator
Greenlee Textron Inc
Cluj-Napoca, Romania
2 zile în urmă

Are you proactive and besides that you have problem solving skills? Don't miss out our CRM Data Admin & Support role, where you will have a meaningful role in offering efficient support for the administration of the Oracle CRM Cloud Database as well as for 1st level support and trainings regarding the usage of this application by the Sales and Management departments of the organization.

Through this role we will give you the opportunity to test your skills in a dynamic environment, to learn from our experienced team and grow within our organization.

Are you well-organized and driven for results ?Then join our team in Cluj-Napoca!

Daily tasks will consist of :

  • Work with the Country sales teams to maintain a clean consistent data set
  • Provide guidance to the user community for the data clean-up activities
  • Ensure the data entered is regularly checked and kept up to date
  • Support the implementation of the Oracle Analytics module
  • Assist in the requirement definition for standard reports and analytics
  • Support the users in the use and interpretation of the reports
  • Provide post go live support acting as the interface between users and the Oracle CRM technical support team.
  • Resolve issues requiring simple explanations / training
  • Ensure communication with ITSS and Program Management Teams to enable timely resolution of issues
  • Track reported issues and ensure effective and timely resolution
  • Develop and deliver a training library consisting of training material / user manuals / support procedures
  • Maintain updates of material on a SharePoint site for this purpose
  • Ensure effectiveness of the support activities of live applications
  • Maintains a close relationship with the European CRM user community
  • Gathers requirements from the European CRM user community to identify potential improvements of the application
  • Analyses user requirements with the purpose of identifying optimal application usage as well as technical possibilities in which the application may be improved to align to the business requirements
  • Is involved in testing and validation activities for new functionalities or enhancements
  • What you need :

  • a degree in Business Management or Engineering
  • Relevant industry knowledge, solid understanding of Sales and Marketing processes and methodologies is a plus
  • Microsoft Office Software knowledge
  • Fluency in English
  • Knowledge of report writing and database principles
  • What will make you succeed in this role :

    You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.

    You seize opportunities and create competitive strategies in order to build and deliver solutions that meet and exceed customer expectations.

    Why Emerson?

    We, at Emerson Cluj, are passionate people which take responsibility for our success and the success of our customers. We are friendly and approachable, yet carefully planning for long term development.

    We encourage creativity and innovation, in both our technical solutions and our people. It’s everything but not boring! Our global Women in STEM initiative and local Social Committee help you connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education.

    We are committed to professional develop our people to access leadership opportunities.

    Emerson’s history of over 130 years has been an incredible technological and innovative journey, with an impact on some of the world’s toughest challenges such as : food & environmental safety, efficient use of resources and digital transformation.

    This has taught us how to stretch our limits and use change as a learning opportunity, and at the same time to stay true to our core values : #innovation #continuousimprovement #safety&quality.

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