The Operational Product Manager will lead a Product Pillar Team which will be part of the Upstream Operations Team . This team, along with the Downstream Operations Team, are two components of Digital Operations Team, which ensures the end-to-end operational support for products that are delivered to Sustainalytics clients.
The Product Pillar Team will be responsible for defining new operational processes and results expected from Digital Operations team in order to support new product launches or new releases of existing products that are within the products family assigned to the pillar.
The Product Pillar Team will collaborate with internal clients to translate the business requirements in operational processes and will ensure that processes are documented, and the requirements and the timelines established for product launches or product enhance releases are communicated in due time to the Downstream Operations Team who will implement the process steps.
Build and keep up-to-date the operational roadmap for all products that are part of the Pillar’s product family
Establish Objectives and Key Results (OKRs) in line with needs and expectations of the products family assigned to the Pillar Team, and monitor quarterly progress against the OKRs
Ensure that the Product Pillar Team provides complete implementation requirements with regards to products launches or releases within the pillar’s product family
Ensure that the Product Pillar team keeps up-to-date documentation of products’ business requirements and of the underlying operational processes
Ensure that any changes in product requirements or in the planning of the product family releases are communicated in due time to the Downstream Operations Team
Ensure timely and accurate resolution of requests raised by stakeholders via various channels (emails, tickets, calls)
Define quality standards for the Pillar Team’s output, in collaboration with Upstream and Downstream Operations management, and ensure that the quality standards are fulfilled on an ongoing basis
Ensure that the feedback received from stakeholders is properly analyzed by the Pillar Team, and facilitate collaboration with the product managers, client facing teams and research teams to get consent in relation to changes or improvement of the current operational processes related to the product family
Ensure that tools development or upgrading required to support the processes owned by Upstream Operations Team are documented and communicated in due time to the software development teams in charge of process automation
Ability to manage complex and multifaceted operating environment
Ability to comprehend and analyze complex business requirements for processes that support the business needs in a timely and efficient way
Experience with stakeholders’ management in a dynamic environment
Excellent communication skills and ability to create and maintain good relationships with stakeholders across the company
Experience with product management, program management or change management would be a big plus
Proficient business English oral and writing skills (the company’s working language is English)
Hands-on, agile leadership approach
Familiarity with financial markets and supplier relationship management
Experience with project / people management would be a plus
Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings.
With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.
As Morningstar’s ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.
In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.
New team members are onboarded and start their first day with the company from the safety of their homes.
For more information, visit www.sustainalytics.com