IT Support Officer
BNP Paribas Personal Finance
Bucharest, Bucharest, Romania
4 zile în urmă

Are you an an IT Support Officer eager to find solutions and improve our processes in a business oriented environment?

Our Context :

We are growing fast and we are growing Global.

Central Europe Technlogy is the most important of 3 shared services centers working together to provide the best IT Applications (Architecture, Project management, Development, and Quality Assurance) to BNP Paribas Personal Finance all around the world.

In this context, we are looking for an enthusiastic IT Support officer whom will join our Support function team. Everything we implement and do has an impact to our way of working in the 3 Expertise Centers - Bucharest, Madrid, Sao Paulo.

As our local expert in IT Support you will implement specific process based following group recommendation.

They are a lot of challenges going ahead. You will be responsible for :

Supporting

  • Plan, implement and maintain the IT infrastructure
  • Reply to any technical requests or incidents
  • Develop and maintain procedures for installation and configuration
  • Work on Disaster Recovery and IT Continuity Plan
  • Work together with Security team to implement internal company security standards
  • Management and Patch
  • Manage Users accounts from A to Z and bring technical assistance assistance
  • Create and revoke rights / accounts for people entries and exits
  • Manage workstations master according to group rules
  • Apply operating system updates, patches and configuration changes
  • Hardware and software acquisition and renewal
  • Monitoring and maintaining computer systems and networks
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Provide technical support across the company (this may be in person or over the phone)
  • Repair and replacing equipment as necessary
  • Install hardware or wiring in ceilings, floors, server rooms or other office locations to ensure proper connectivity and operations of the various hardware equipment
  • Planning and monitoring

  • Assist the IT management in deployment of various IT systems as needed
  • Resolve network / computer issues
  • Monitor, resolve and maintain all conference rooms audio / visual connections and software
  • Participate in the creation, implementation and continual improvement of standards, processes and procedures required to deliver high quality service
  • Work with the IT management to reconcile the IT budget for hardware and software acquisitions
  • Review the helpdesk performance indicators and SLA with vendors
  • Requirements

  • University or Bachelor Degree in computer science
  • Good knowledge of Windows Server Operating System : Windows Server 2008 / 2012
  • Good knowledge of Windows Network Infrastructure services : DHCP, DNS, NPS, WINS, IIS, PKI, WSUS
  • Good knowledge about virtualization technologies : VMware, Hyper-V
  • Good knowledge about hardware technologies for servers : SAS, RAID, HBA, iSCSI, Clustering, NLB
  • Good knowledge about CISCO VOIP system
  • Basic knowledge about NAS / SAN storage systems
  • Basic knowledge about Microsoft SQL Server 2008, 2012, SharePoint
  • Basic knowledge about networking (switching & routing)
  • Good communication skills
  • Good spoken and written English skills
  • Able to handle multiple tasks and prioritize them
  • Experience and certifications

  • 5 year experience on a similar position
  • EMC Networker experience
  • Checkpoint R77
  • Knowledge about Linux / Unix
  • Cisco CCNA / VOIP certification will be a plus
  • MCP / MCSA / MCSE certification will be a plus
  • Behaviour skills :
  • Team spirit
  • Team spirit
  • Respectful of BNPP PF rules and processes including the BNPP PF and BNPP Group norms and standards
  • Rigorous
  • Ability to understand and act towards business needs
  • Ability to negotiate and find solution
  • Ability to communicate a message
  • Flexibility (your job will change, the structure, the organization, etc)
  • Ability to simplify and synthesize
  • Ability to work in project mode
  • Organization :

    You will report to the Chief of Staff but will have a cross functional roles as you will work with all manager being part of the IT Support Community.

    CET is an equal opportunity employer. Therefore, we do not discriminate based on Origin, Age, Gender, Personal belief, or sexual orientation.

    You like to help, you are ambitious and you want to grow in a fast changing entity of the group. Please apply!

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