Financial Services Global Business Unit Applications Support Engineer
Oracle
Bucharest, Romania
7 zile în urmă
Financial Services Global Business Unit Applications Support Engineer-190004MK

Preferred Qualifications

Financial Services Global Business Unit ApplicationsSupport Engineer

Worldwide Customer Support providestechnical assistance to our customers and employees as well as ourinternational subsidiaries.

We are dedicated to customer satisfaction and improving the quality andintegration of our products and services. Our goal is to provide the besttechnical support available anywhere.

We are looking for highly analytical and articulate individuals to provide highquality technical support for the Oracle Revenue Management & Billing productset. This position is for an analyst in the Financial Services ApplicationsSupport Team.

RESPONSIBILITIES INCLUDE:
  • Providing real time responses to customer inquiries.
  • Interact with our customers via the telephone, web and other electronic channels.
  • Become a skilled engineer by working with a wide range of Oracle products.
  • Research, re-create and test issues.
  • Create knowledge notes for resolved issues.
  • Act as a team member that contributes to solutions and customer satisfaction.
  • Adapt to a fast paced and changing technical environment.
  • Manage your time to effectively address all of your customers needs.
  • QUALIFICATIONS & SKILLS:
  • Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience;
  • Experience with deploying , configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic ;
  • Experience with Database backup and restoration activities (Oracle, DB2, SQL);
  • Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL;
  • Knowledge of queuing message systems (JMS and WebSphere MQ)
  • Competent understanding of UNIX, (AIX, SUN, LINUX), and Windows operating systems;
  • Familiar with batch processing logic and concepts;
  • Ability to troubleshoot and resolve complex application and technical problems;
  • Knowledge of Programming / scripting (Java, C++) a plus;
  • Ability to multi-task and work on many client issues at once;
  • Ability to grasp new and/or unfamiliar technologies quickly;
  • Understanding of Virtualization Technologies ;
  • Understanding of Cloud services;
  • Excellent verbal and written communicationskills in English;

  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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