Senior Customer Service Technical Specialist
Wolters Kluwer
ROU-Cluj-Napoca-Blvd 21 Decembrie 1989
4 zile în urmă

Wolters Kluwer Financial Services helps financial organizations with a comprehensive suite of technologies to address international financial reporting standards, integrated risk, and finance and sub ledger accounting.

As a well-established player in the financial regulatory space, Wolters Kluwer Financial Services is developing technology solutions used by financial institutions worldwide to do their regulatory

In Wolters Kluwer’sFinancial Services business unit we possess deep insight into the industry, providing governance, risk and compliance programs and solutions to more thafinancial services organizations worldwide.

Responsibilities :

The support engineer is assisting financial institutions with the regulatory reporting and whenever issues are encountered seeking for solutions by either applying known workarounds / Fixes or searching for new / better solutions as such should have some of the below :

  • Diagnostic ability : Ability to go to the core of the problem;
  • Good algorithmic skills;
  • Languages : Excellent spoken & written English;
  • Database : MS SQL, Oracle and RDBMS concepts;
  • Experience with the following programming languages : Java, SQL, C++, VB and VB script, HTML.
  • Experience with SQL Developer, VMware, MSOffice, WebSphere and / or Wildfly are a plus.
  • Qualifications and Skill set :

  • Bachelor’s degree. Students in final years are also eligible
  • years of experience in a similar position is an asset.
  • A team worker with an outgoing
  • Comfortable in explaining and defending his / her ideas, while still able to recognize the merits of others’ opinions.
  • Demonstrating commitment and
  • Fluent in English, both written &
  • A thorough understanding of a sizeable number of the tools and technologies listed
  • Personal traits :

  • Excellent communication (written and oral) and interpersonal skills
  • Team Player
  • Organization : Personal organization is a major factor in your success in the Support domain. It comes beside support team
  • Writing capacity : Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style).
  • Assertive, being able to make expert decisions based on personal judgement
  • Locations :

    ROU-Cluj-Napoca-Blvd 21 Decembrie 1989Senior Customer Service Technical Specialist

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