We are looking for a Customer Support Specialist (f / m) in our amazing OLX Hub in Bucharest.
The Customer Support Specialist answers product and service questions, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
at OLX Group Romania
In Romania, we are 100+ people working for OLX, , and . Currently from home, but usually from our cozy office in the center of Bucharest.
OLX is the leader of the classifieds market, helping millions of people make the smart choice every day creating more space at home, repairing a broken pipe or, just like you, finding the best job.
Storia.ro, our real-estate platform, helps people find the place they can call home for a while or forever. Autovit.ro is the market leader of the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.
A typical day at OLX Group, in the role of Customer Support representative, could include :
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution;
Prepare product or service reports by collecting and analyzing customer information;
Contribute to team effort by accomplishing related results as needed;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Provide accurate, valid and complete information by using the right methods / tools;
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
Follow communication procedures, guidelines and policies;
Go the extra mile to engage customers.
What will you need to be successful in this role?
Proven customer support experience;
Strong phone contact handling skills and active listening;
Familiar with CRM systems and practices;
Customer orientation and ability to adapt / respond to different types of characters;
Excellent communication and presentation skills;
Ability to multi-task, prioritize and manage time effectively;
High school diploma or equivalent; college degree preferred.
What can you expect from us and what do we offer?
The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor;
A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places.
However, the job will be remote during the pandemic, for obvious reasons;
Continuous investment in your development, through trainings. Also, the chance to connect for advice and inspiration to other professionals from all over the world;
Complex compensation package (annual performance-based bonus, medical insurance, flexible benefits compensation);
Friendly, curious and driven colleagues that get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.
Cake. Or ther gifts. We like to get creative about them.
Make your own smart choice!
By joining us at OLX Romania, you help us create more opportunities for the 10 million visitors we have every month. We want to bring sellers and buyers together to make deals that leave everyone satisfied.
Including you! OLX is one of the companies that encourages personal initiatives, growth and entrepreneurial spirits. We believe in crafting a richer world by empowering people and letting them shine.
As for the bigger picture, here is some info about OLX at a global level. We are present in more than 40 countries and we generate a monthly traffic of over 19 billion pageviews.
Each month, we serve over 260 million active users. Overall, across the globe, millions of people use OLX to buy and sell good, with the help of over 7.500 employees.