Content Moderator with Spanish or French
WIPRO Technologies S.R.L.
3 zile în urmă
source : EJOBS GROUP

Candidatul ideal

  • Advanced level of English and Spanish or French (both written and verbal);
  • At least 6 months of experience in Outsourcing / Shared Service Center environment;
  • Excellent interpersonal and communication skills to help our community in a tactful and diplomatic manner;
  • Ability to balance fraud prevention alongside a positive customer experience;
  • Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities;
  • Solution and outcome-oriented;
  • Strong investigative ability, internet research, organizational, and analytical skills;
  • Desire to work in fast-paced and rapidly changing environment, ability to multitask, learn and adapt to new technologies;
  • Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-functional team needs;
  • Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users;
  • Detail oriented : you do your due diligence when completing an investigation.
  • Descrierea jobului

  • Educating usеrs on how to maintain sеcurity аnd sаfеty while using customеrs plаtform rеsponsibly;
  • Maintain Subjеct Mattеr Expertisе of еithеr Account and Contеnt Intеgrity, Pаymеnt Frаud or Usеr Knowledge operations to succеssfully complеte core work and escalations;
  • Develop and maintain a comprehensive understanding of the purpose of Trust Operations;
  • Investigate complex situations and potential fraud surfaced in high volume queues;
  • Demonstrate ability to comprehensively document investigations;
  • Understand our risk systems and investigate account patterns through data analysis;
  • Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc;
  • Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
  • Maintaining high levels of confidentiality while performing investigations;
  • Demonstrate great judgement and be open to sharing what you know with others.
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