Help Desk Technician
Vezuvian SRL
Iasi, RO
‎‎în urmă cu 1 oră
source : Undelucram.ro

Job Description Summary

Your job is to provide a single point of contact for end users to receive support and maintenance computing environment.

This includes deploying, diagnosing, repairing, maintaining, and upgrading all desktop / laptop / VOIP phone, printer and other equipment to ensure optimal performance with great customer service.

You will provide OS and application support for (primarily) Microsoft products.

Responsibilities :

Responding to queries via chat, email, or phone

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

Receive and respond to submitted support tickets, incoming calls, and e-mails regarding desktop problems.

Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

Collaborate with System Admins / Network Engineers to ensure efficient operation of the company’s desktop computing environment.

Remotely accessing hardware or software for clients to make changes and fix problems

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Identify and suggest possible improvements on procedures

Essential Requirements :

A good working knowledge Windows Server, Windows, Office365

Knowledge of user management in AD

Knowledge of Windows Server systems beneficial

Knowledge of cloud infrastructure environments such as Amazon AWS, Azure considered a plus

Basic Networking knowledge

A technical, logical thought process with problem-solving skills

An ability to stick to strict deadlines whilst demonstrating ability to prioritize and delegate

Good understanding & eagerness to learn of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Excellent spoken and written English communication skills

Customer-oriented and cool-tempered

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