Prepares materials to communicate issue resolution for external customers.
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Manages post-sales order management (e.g., warranties for consumer goods); handles a limited number of highly complex customer accounts.
Manages open order (backlog) report issues resolution and reaches out to supply chain to determine source of delay; communicates status and escalates issues as necessary.
Represents team as a subject matter expert on internal processes to other functions and organizations
Education and Experience Required :
First level university degree obtained in the last 12 months;
Typically 0-1 years of experience.
Knowledge and Skills :
Strong communication skills (e.g. written, verbal, presentation); mastery in English and German language.
Advanced problem-solving and analytical skills.
Strong teamwork skills.
Time management skills.
Basic project management skills would be a plus.