Customer Relationship Manager
SG European Business Services
Bucuresti
5 zile în urmă

Environment

To be a part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity.

Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.

Your Mission

Contribute to the relationship management and business development strategy and to the implementation of transversals SG EBS projects with a strong collaboration also with Groupe Societe Generale stakeholders for the common projects

Your Role in a Nutshell :

  • Contribution to the global business developments strategy;
  • Preparation of the business value proposal to the potential clients;
  • Contribution to the market intelligence watch strategy;
  • Contribution to the relationship of global management framework implementation;
  • Develops and maintains performance dashboards that track actual to target metrics;
  • Partner satisfaction framework : Net Promoting Score management
  • Performance dialogue for service management framework deliverables
  • Frame the mission objective and follow appropriate methodology and governance in coordination with the Project and / or Program Manager;
  • Leads organizational tasks independently in accordance with the objectives of the Sponsor;
  • Plan and lead workshops with stake holders to obtain conclusive inputs and feedback;
  • Report to management the progress on the mission as well as potential issues / alerts;
  • A little about You :

  • Previous experience in customer management (+3 years)
  • Customer centricity
  • Fluency in English & French
  • Communication skills
  • Strong analytical skills
  • Result oriented, high flexibility and work autonomy
  • Besides a career what else we offer :

  • Yearly bonus per company policy
  • Competitive remuneration based on qualifications and seniority
  • Discounts for retailers
  • Medical services and life insurance
  • Private pension contribution
  • A modern working environment : open, informal, fun atmosphere
  • Continuous training and development programs (ACCA Certification, foreign language courses)
  • Work from Home 1 day / week
  • Profile

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