Oracle Software Support is growing its Fusion Human Capital Management Support team. As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation / configuration.
The team works very closely with the Fusion Development team, and well as other Oracle teams directly involved in Fusion Products.
If you are excited by the notion of being able to work with a group in its early stages and help shape our collective future, then this is the place to be.
Please see additional details and requirements below.
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.
Able to produce audienceappropriate communication with executives, support personnel, and customer personnel in tense, escalated situations.
Also able to revise this plan as new data is obtained without appearing that there was no plan.
Creative use of industry standard tools to aid in the diagnostic process.
In the absence of these skills, it is expected that the Support Engineer will develop an understanding of one or more of these skills as required for the role upon completion of post-
hire trainings in these areas.
Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-
Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).