Order Administrator
Emerson
Napoca, Cluj, Cluj, Romania
11 zile în urmă

Job Posting Date

Nov 2, 2018, 12 : 50 : 43 PM

Summary of role

Manage a portfolio of accounts, owner of customer disputes, unique interface for the customers on Emerson behalf. Key contact for customer regarding orders.

Keep customers informed on the orders directly by e-mail and phone

Responsibilities

  • Ensure the on-time and complete entering of the orders in the ERP system
  • Manage a dedicated portfolio of accounts
  • Owner of customer disputes
  • Generate order acknowledgments
  • Coordinate with all internal groups to assure adequate communication and achieve high service levels
  • Expedite factories and make sure items are delivered on-time and complete
  • Keep a close contact with customers and inform of any delays and problems
  • Handover documentation requirements to the Documentation Controlling team and ensure the documentation is delivered complete and on-time
  • Conduct data management activities using the ERP
  • Maintain accurate and updated order logs
  • Make arrangements for inspections
  • Requirements

  • University degree
  • 1 year experience in an order entry position preferred or similar;
  • Languages : English advanced level,
  • PC skills : MS Office , Internet, JDE-advanced
  • Good knowledge of the organization & products
  • Good communication skills
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