Key Performance Indicators / Key responsibilities and deliverables :
24 / 7 Network, Infrastructure & Service Monitoring and Alarm Handling
1st Level Fault Resolution
Coordination Role and E2E handling of incidents
SLA management, 100% SLA / KPI Adherance
Overall responsibility : PanNet Network, Infrastructure & Service quality, availability and stability
Principal Accountabilities :
Responsible for proactive service, application monitoring tasks, troubleshooting and resolution of service incidents
Responsible for service / application enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts
Responsible for escalation of technical issues to Knowledge Center experts and other parties
Responsible for Customer resolution / escalation calls & disaster declaration
Responsible for Customer support & ticket resolution
Report on technical issues / status to Knowledge Center experts and Customers
Report to supervisor
Responsible for successful function of services and mission-critical tasks
Working in 24 / 7 shifts (rotating schedule)
Local and International travel
Other tasks delegated by the supervisor
University degree (technical / engineering / IT);
Work experience :
1+ year hands-on application / system administration experience;
Hands-on application level troubleshooting experience.
Knowledge, Skills & Abilities :
Telecommunications experience in fix or mobile domains - monitoring, configuration & troubleshooting
Knowledge of Linux and Microsoft operating system administration;
Knowledge of basic and advanced Internet protocols such as : dns, email, ftp, VoiP, 3pp;
Understanding of NFV concept and cloud environment;
Knowledge about ITIL an IT service management;
TCP / IP knowledge;
Knowledge of service architecture;
Basic knowledge of database system administration;
Advantage for working experience with telco grade services (mobile, fixed, tv);
Experience in service / application monitoring tools;
Experience of analysing system performance using monitoring and graphical data;
Experience of diagnosing service issues, following them through to resolution;
Excellent customer service, written and oral communication skills, resourcefulness and initiative;
Strong documentation skills;
Ability to multitask in a busy and demanding environment;
Good time management and prioritisation of workload;
Ability to handle confidential and highly sensitive information;
Co-operate with other teams;
Ability to work on own initiative - Actively seeks ways of improving existing systems and processes;
Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
English language - fluent (verbal and written communication skills);
Driver's license is a plus
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Deutsche Telekom Pan-Net s.r.o.
Deutsche Telekom Pan-Net s.r.o. is a company which will integrate DT’s production model across the European footprint and thereby enable synergies, assure technology leadership and foster collaboration across Europe.
This company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.
Pan-Net local entities will be set up in DT’s national companies across the European footprint hosting back- and front-end Data Centers as well as Service Operations Center (SOC).
The first SOC is being established in Bucharest, Romania. If you want to join this innovative and truly international team that drives us towards a pan-
European production, apply now!