Acting as interface between customers, partners and our products, our goal is to deliver best-in-class service. On the one hand, this includes helping customers solve potential problems with our products.
On the other hand, you act as an advisor for our customers and partners in case of difficulties with the payment process, or providing information about our product portfolio, etc.
To support our team, we are looking for a motivated and highly customer-oriented employee with strong communication skills.
The Customer Service Unit consists of five teams in two locations (Bucharest and Tettnang). First level agents have direct customer communication and are responsible for problem solving via phone and email.
As a customer service representative, you will directly report to the Team Manager Customer Service 1st Level.
What you will do
After the first month of onboarding, inhouse training and knowledge transfer, you are able to work independently.
The following points will help you to fulfill your responsibilities :
An additional plus :
This job is based in Bucharest, Romania.
Benefits and perks : New Work
Equipment of your choice
Cozy cafeteria with lunch and specialty coffee
Stylish building with open roof terraces
Learning & Development
Unlimited access to Udemy
Monthly Employee Meetings
Summer & Christmas parties