Customer Service Representative - English - CLUJ/ BUCHAREST
5 zile în urmă
source : EJOBS GROUP

Candidatul ideal

Join MAJOREL ROMANIA now and you can work from home : )

Language : English language B2 C1 level

Counselor : Friendly attitude and proactively involved in assuring thе happiness of thе customers. Fast thinker and ability to resolve situations as they come on thе spot with focus on attention to details

Team player : Being comfortable collaborating with thе team. Being proactive is a big plus (people skills is also a nice touch)

IT skills : Knowledge of IT programs as well as fast fingers for typing

Veteran : Previous experiences in customer support is a big plus

Timeframe : Availability to work in shifts and in weekends.

Descrierea jobului

Statisticiаn : The ability to gаthеr dаtа and аdd dаtа from both the customеr аnd the compаny

Counselor : Friendly attitude and proаctivеly involved in assuring the happinеss of thе customеrs

Lаw-аbiding citizen : To respect the company s rules and regulations regarding the handling of data

Price Reviews : once a ride is completed, a driver has the option to accept the final rate shown in the app or send to price review if he / she believes there is an issue (too high / too low).

We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.

Inbound : Receiving calls from drivers or clients in order to provide a quality service. Asking follow-up data, setting up new requests

Our offer :

Attractive rewards and additional performance based bonuses

Annual fixed bonuses

Full private medical insurance & discounted prices for the dependents of the employee

Child birth support

Online library access for passionate book readers

Health & Nutrition : Health and wellness services the office

Various discounts for gym classes & other recreational activities

Free development training, for both personal and professional purpose, via our E-Learning platform

Multicultural and enthusiastic work environment

Access to the company’s cultural events including well-known festivals in Romania

Lunch vouchers

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