IT Support Analyst
Bucharest, Europe / Corporate IT / ContractorApply for this jobWe see boundless potential in the way we live. It drives the way we work.
Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls.
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally.
We all strive every day to be better and to accelerate human achievement. We make software robots, so people don’t have to be robots.
Would you like to be part of this journey? Your mission : You will help in providing our customers with quality service, focusing on consistent and efficient support with all of the available technologies and procedures.
This is what you'll do at UiPath
Serve as a first point of contact for customer seeking technical assistance over the official channels of communication
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by the customers
Direct unresolved issues to the next level of support personnel
Handling and assisting with support for both Software and Hardware related matters globally
Support the set up for presentations, video conferencing and telephone conferencing both on and off site
Provide good customer service at all times striving to exceed client and business expectations
Handling IT Service Desk related matters via the ticketing platform / e-mails and chats as per the service levels agreed in terms of response, quality and resolution times
Ensure the Asset Inventory file is properly kept, updated and maintained with all necessary relevant data
Troubleshooting IT problems based on individual research and or / Standard Operating Procedures
Provide New Hire Orientation training from an IT Perspective for the New Joiners
Correct and complete documentation in all incidents and service requests from the ticketing platform, with accurate description of all the troubleshooting steps followed including resolution
Handle Hardware Purchasing requests and logistics liaising with the Accounting Team
Performs other duties as assigned by the direct manager
Ability to handle customer interactions via e-mail, chat and ticketing platform
Manage devices accordingly throughout their lifecycle
This is what you'll bring to our team
Minimum 1-2 years relevant work experience as a helpdesk technician or other customer support roles
Technical Knowledge good understanding of computer systems, mobile devices and other tech products
Comfort with Technology Demonstrated ability to research solutions and translate them into resolutions based on troubleshooting and investigation
Problem solving attitude and customer oriented
Patience, empathy, curiosity and diligence
Ability to diagnose and resolve advanced technical issues
Strong verbal and written communication skills to present ideas in a user-friendly language
Ability to effectively prioritize tasks and strong time management skills
Self- motivated, must be proactive and have the ability to work both independently and collaboratively with colleagues, end-users, and with vendors