WSM Analyst - Romania
Gilbarco Inc
Bucharest, B,RO,Europe
7 zile în urmă

Description

Gilbarco Veeder-Root is hiring WSM Analyst - Bucharest

I. Purpose of position

This position provides 1st line support to Gilbarco Veeder-Root's EMEA customers enrolled in Wet Stock Management Services.

The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents.

Responsibilities include and not limited to technical support involving on-site engineers, providing AVA, SIR services, assist with investigations, closed loop data as well as playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information and customer requested data.

Gilbarco Veeder-Root (GVR) requires that all associates comply with the actual GVR HSE Policy, as well as the Fortive Standard of Conduct.

II. Position Relationships

  • Senior Analyst
  • FuelQuest Support
  • Key Responsibilities

  • Ensure the timely completion of all daily operational tasks.
  • Acknowledge Alarms in a timely manner
  • Process AVA and SIR tanks sufficiently and escalate issues accordingly.
  • Provide specialist support to field personnel to help identify and correct customer site issues.
  • Ensure all customer reporting deadlines are met.
  • Serve as a contributing member on various teams and provide information and support.
  • Troubleshooting of remote communication issues, primarily modem and TCP / IP communication protocols.
  • Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.
  • Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
  • IV. Delegation of Authority

    The associate has the authorization to work within the framework of the actual Delegation of Authorities (DOA).

    V. Measures of Performance

  • Productivity SIR / Alarms / AVA
  • Closed loop Success rate SLA based
  • Audit Results
  • Gilbarco Veeder Root is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

    Qualifications

    VI. Personal Qualifications & Experience

    Preferred Education / Achievements

    Secondary Education Qualifications

    Prefered Experience / knowledge

    Numeracy Skills

    VII. Role Specific Competencies & Behaviours

    Decision Quality

  • Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgement
  • Most of his / hers solutions and suggestions turn out to be correct and accurate when judged over time
  • Sought out by others for advice and solutions.
  • Technical Learning

  • Picks up on technical things quickly
  • Can learn new skills and knowledge
  • Is good at learning new industry, company, product, or technical knowledge- like internet technology
  • Does well in technical courses and seminars.
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