Senior Field Service Engineer
Bucuresti, Romania
5 zile în urmă

Job Description

Senior Field Service Engineer - JOB ID : 108426

Location : Bucharest

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact.

We make what matters work. To find out more about us check : https : / / / watch?v baa aiJ4L7E

The primary function of the Senior Field Service Engineer role is to conduct service and periodic maintenance to customers.

Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks.

Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and / or mail).

Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law).

Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. You will act as a Field Service Engineer (FSE) in Romania and Rep.

Moldova, mainly working in electrical installation in a field. To provide a first-class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty.

Responsible for installation, commissioning, preventive maintenance and product repairs.

Your main responsibilities :

  • Follow EHS (Environment, Health and Safety) responsibilities as provided by the role, perform Health & Safety audits of FSE and subcontractors ensuring the high standards required by Eaton are maintained.
  • Lead by example and ensuring that also own team members and vendors are following these rules.
  • Responsibilities over business growth for service through indirect sales
  • Responsible for overseeing UPS installation and commissioning across designated territory
  • Provide highest level of technical expertise and onsite customer training
  • Manage sub-contractor teams and support and train Local FSE and ASP (Authorized Service Partners) in service activities
  • Manage technical escalations providing support including site visits, to engineers and customers alike
  • Drive escalations to conclusion and provide feedback where necessary, report on time / Bring daily updates to management
  • Work closely with Product Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required
  • Cooperate with Customer Service Department and Service group to process all customer service issues and to identify customer complaints
  • Ensure the service activities are done following the instructions, and complaints activity is managed with high standard of quality
  • Maintain direct connection with business units and act as local point for all technical exchange regarding service procedures
  • Maintain customer relationships, whilst maintaining quality customer service
  • Qualifications

    Your essential skills we are looking for :

  • Electrical background or education, and 3 to 5+ years of professional experrinbce in Service, 2 + years’ experience in the field
  • Good knowledge of three phase electrical installation, electrotechnical, electronics and automation; a plus having the local authorization (ANRE)
  • UPS installation, maintenance and repair experience is essential
  • Good understanding of switch panels and power distribution
  • Good understanding of power backup devices - Genset, Automatic Transfer switch, by-pass devices
  • Ability to use specific measurements tools and software (power quality analyzer, battery tester
  • ERP software experience is a plus
  • Very good Communication skills / Customer Focus / Flexibility / Be able to work together on customer site with diligence and care and under pressure / Able to follow procedures
  • Flexibility in working outside of normal working hours and readiness to travel inside territory and abroad if needed
  • English skills are required (Fluent level)
  • What we offer you :

  • Permanent contract in a fast-growing global company
  • Challenging projects in dynamic collaborative team
  • Flexible working solutions (home office, remote, flexible working hours, part time etc.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
  • We make ethics and culture matter You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
  • We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity.
  • Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level.

  • We make your aspirations matter Eaton encourages internal promotion, whenever possible
  • We make your growth matter - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
  • We make your wellbeing matter We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
  • We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters.
  • Our recent awards :

  • FORTUNE’s 2021 World’s Most Admired Companies list
  • One of the World's Most Ethical Companies 2021 by Ethisphere
  • Top 50 Employers List 2020 by Woman Engineer Magazine
  • Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign
  • Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media
  • 100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility Magazine
  • ENERGY STAR Partner of the Year, Sustained Excellence ranking
  • What you will get from us

    Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services.

    We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power more safely, more efficiently and more reliably.

    Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day.

    It’s where bold, bright professionals like you can reach your full potential and where you can help us reach ours. Eaton’s 2020 revenues were $17.

    9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

    We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters.

    Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.

    We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.

    In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups.

    When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.

    We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

    We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

    We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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