Agent L2 BSS
Vodafone Limited
38 zile în urmă

Your day to day :

Provide IT services in the area ofHelp Desk for Business Systems / Applications

With these activitiesyou will have a great impact on our business :

  • Takes internal customer calls
  • Receives incidents and problems via phone, email or ticket-system regarding all supported applications (more than 80 different systems in portfolio) with the aim of providing direct resolution to the customer or the functional escalation to the responsible 2nd level teams
  • Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
  • Ensures service level agreements’ fulfilment
  • Permanent optimization activities, maintenance and enhancements for own support tools are part of the role.
  • With these skills you are a great candidate :

  • Strong verbal communication skills in German (C1 / C2) and English.
  • Strong reporting and analysis skills.
  • Customer Service Oriented
  • Overview of support and maintenance
  • Should have good analytical & Troubleshooting skills
  • Should have good verbal and written communication skills
  • System analysis skills for troubleshooting
  • Conscientiousness and high accuracy in work
  • Service orientation
  • Flexible attitude and can do attitude
  • Sounds like the perfect job? We’ve got even more to offer :

    Work from Home You can get to work remotely from anywhere you choose!

    Medical and dental services

    Life insurance

    Dedicated employee phone subscription

    Special discounts for gyms and retailers

    Annual Company Bonus

    Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

    You get to work with tried and trusted web-technology

    Getting in on the ground floor of a technology changing company

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