Your day to day :
Provide IT services in the area ofHelp Desk for Business Systems / Applications
With these activitiesyou will have a great impact on our business :
Takes internal customer calls
Receives incidents and problems via phone, email or ticket-system regarding all supported applications (more than 80 different systems in portfolio) with the aim of providing direct resolution to the customer or the functional escalation to the responsible 2nd level teams
Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
Ensures service level agreements’ fulfilment
Permanent optimization activities, maintenance and enhancements for own support tools are part of the role.
With these skills you are a great candidate :
Strong verbal communication skills in German (C1 / C2) and English.
Strong reporting and analysis skills.
Customer Service Oriented
Overview of support and maintenance
Should have good analytical & Troubleshooting skills
Should have good verbal and written communication skills
System analysis skills for troubleshooting
Conscientiousness and high accuracy in work
Flexible attitude and can do attitude
Sounds like the perfect job? We’ve got even more to offer :
Work from Home You can get to work remotely from anywhere you choose!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company