Team Overview and Job responsibilities
Part of the Global IT Center of Excellence you will part of a Global community of IT enthusiast located in Romania but directly working with our teams located all over the world and with our HQ.
Opportunities to travel for projects and support internationally.
Your main accountabilities are going to include :
Act as a specialist in Network Delivery and IT Help Desk Operations, contributing to related project delivery in your own area
Interface in coordination with internal and external resources and Local IT (in agreement and collaboration with Local IT Managers).
Contribute to the restoration for all major service incidents, managing all their different phases : from service restoration and impact communication to post incidents reviews
Testing training documentation / materials and training execution.
Who are we looking for?
We are looking for candidates with the following key competences :
A specialist in Helpdesk support and Network delivery & monitoring
Ability to manage AMS and projects delivery for WAN, LAN & IT Security,
Knowledge in major service incident management, ensuring service restoration and impact communication
The ideal candidate holds :
Experience in working with on Service Management processes that meet the business needs and are aligned to ITIL best practice
A hands-on approach, working in a dynamic and fast paced environment
Cisco CCNA studies
Experience in working with PC, servers, routers, WiFi, Windows Operating System,
Research and self study attitude
Fluency in Italian both written and oral
Good English written and oral communication skills
Desirable ITIL knowledge