Technical Account Manager
Cluj, RO
1 zi în urmă

The Technical Account Manager (TAM) works in a team of other Technical Account Managers and reports to the team leader. The Technical Account Manager is responsible for advising and supporting customers and partners in applying software and / or the other products and services from SDL product portfolio to the customers environment.

The priority for the Technical Account Manager is ensuring customer satisfaction with the solution provided by SDL.


  • Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations
  • Communicating effectively with the customer, account manager, technical resources, and support personnel.
  • Coordinating with various cross-functional teams to facilitate the understanding of the project deliverables and progress such that corrective measures can be taken if required
  • Interact with Customer Support Managers, Product Managers and Sales Managers to identify customer specific desires and obstacles with respect to our products and services.
  • Listening carefully for customer feedback by monitoring customer interaction workspaces and other online environments
  • Establish a relationship with the key individuals at customers and maintain a detailed understanding of responsibilities and SDL ownership at the customer.
  • Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
  • Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
  • Documenting bugs, writing up field notes, capturing ideas and requirements that will improve our products and services
  • Working in an office but often interacting with a remote team; travel might be required by some customers
  • Reporting on a weekly basis to SDL management a short status overview (issues open, solved, green, orange, red etc.)
  • Desired Skills and Experience

    Technical required skills

  • HBO or University degree
  • Experience in project management, technical consulting, developing and implementing software solutions, especially in machine learning applications
  • Technical insight and a strong interest in keeping up with technology advancements
  • Good knowledge and a solid experience in at least a number of the following areas :
  • Enterprise software, both on-premise and cloud
  • Programming Languages : (D)HTML, CSS, JavaScript, XML
  • Performance Criteria / Personal skills

  • You have the ability to think strategically and tactically with SDL’s customers
  • You enjoy the challenge of problem solving and come up with well thought through practical solutions
  • You have the drive to achieve results through a logical and systematic approach
  • You aggressively complete the task assigned to you as well as pro-actively seek new tasks
  • You do not need clear structures and procedures to get your work done
  • You area able to work both independently and within a team
  • You are persuasive, creative, flexible, results-orientated and practical
  • You have good communication, documentation and presentation skills
  • You can organize own work and stay steady under pressure of juggling competing priorities
  • You act as an representative of SDL when it comes to personal appearance and image
  • You are pro-active, energetic and passionate about the success of your accounts
  • You are willing to travel nationally & internationally
  • You are willing to work with flexible hours to accommodate for meetings with colleagues in different time zones (European and Asia)
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